SERVICE IS WHY SHE CHOSE UK SAILMAKERS



Last summer, when they couldn’t get the rental house they wanted as a COVID escape, NY Sailor Perry Burgess and her husband bought a pre-owned Catalina 36 MKII. UK Sailmakers’ Adam Loory, a fellow yacht club member, agreed to take out Perry for refresher lessons. However, before the first session, Perry ripped her main from luff to leech. It was a near-catastrophic rip, but UK was able to fix the sail that week to get Perry through the season. It was clear, however, that the sail was shot.

After two sessions Perry felt comfortable enough dock the boat and set the cruising spinnaker singlehandedly. Luckily for Perry she was also able to get help from a fellow club member who also has a Catalina 36 MkII. The two talked about common repair issues, ways to run rigging, etc. It turned out they both need to buy new mainsails over the winter and they chose different sailmakers. “She paid less for her main but, she didn’t get the same service I got from UK Sailmakers. Her sailmaker simply dropped off her sail. She had to rig the sail herself only to discover that the luff slides didn’t fit. She then had to return the sail herself.” 



Perry continued. “My sail purchasing experiences couldn’t have been more different. Last week, Adam personally delivered my new main and Lazy Cradle. Then we installed them together so I could learn from the experience with Adam clearly and precisely explaining how everything went together and, particularly, how to use the Lazy Cradle. Everything worked, everything fit, and everything is now clearly understood. Even with my mask on, my eyes and hand gestures clearly shouted that I was a happy camper!”



One final comment from Perry was that, due to his busy schedule, her husband is not able to help as much with the maintenance of the boat as he would like. “That’s not a problem,” exclaimed Perry, “I have Adam and UK Sailmakers standing behind me if I need any help.”

And Adam was not the only one from UK Sailmakers Northeast to have her back. Emmett Dickheiser, the lofts’s chief sailmaker, sourced hardware and running rigging for Perry. “As a busy nurse and manager of nurses at a major hospital, I truly appreciate that my free time can be spent sailing my boat instead of spending all my time preparing my boat.”

For seventy-five years, UK Sailmakers has provided exceptional customer service. Contact UK Sailmakers and be a happy camper, too.SERVICE IS WHY SHE CHOSE UK SAILMAKERS

close
UK Sailmakers Hero shot copy

Stay informed!

Stay up to date to date with the latest news from UK Sailmakers.

We don’t spam! Read our [link]privacy policy[/link] for more info.

uksailmakers
uksailmakers
Articles: 350

2 Comments

  1. My experience with UK SAILS KEMAH was just as she described. Chris Roussseau did an outstanding job. I purchased both main and genoa, couldn’t be happier!
    thanks again
    Gary Maggard

  2. My experience with UK SAILS KEMAH was just as she described. Chris Roussseau did an outstanding job. I purchased both main and genoa, couldn’t be happier!
    thanks again
    Gary Maggard

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.